|GOING FOR EFFICIENCY & SPEED: Chan (standing centre) flanked by Yong (standing left) and Zainab (standing right) and two CSC officers.|
BINTULU: Laku management in an effort to improve service to the public is using the Short Message Service (SMS) system to inform consumers of water supply interruption, said its area manager Chan Kuet Shian.
“Consumers are advised to call the Customer Service Counter (CSC) at 086-318160 or come personally, giving their mobile telephone number,” he said at a press conference yesterday.
The particulars needed are the account number, name of consumer (landlord or tenant), mobile phone number and provider, and preferred language of communication – Bahasa Malaysia or English.
Two mobile numbers – the landlord and tenant’s – are allowed per account.
Chan said the consumer could write his mobile number and preferred language at the back of the bill portion to be retained by Laku.
“As of May 11 this year, our CSC has managed to collect new data from 308 consumers.
“Consumers are encouraged to update their personal data if there are any changes, especially their phone contact,” Chan said.
Some 28,000 consumers have been registered with Laku.
He said the SMS system could speed up the issuance of notice to consumers in affected areas during emergencies.
It would be used to notify on water interruption, sudden breakdown, maintenance schedule and other restoration work. There is no charge for the SMS.
In the near future, they will be using SMS to obtain feedback and complaints from consumers.
Chan disclosed that Laku had experienced some 115 million litres per day of water wastage from leakages and billing cycle with less than 20 per cent non-revenue volume.
He said consumers should give them time to identify the source of the leakage and for their contractor to repair it.
Laku CSC (24-hour) can be contacted at 086-318160 and Chan assured the complaints would be recorded in the system.
Among those present at the press conference were its customer relation supervisor Zainab Kipli and customer service officer Yong Bing Man.