Wednesday, May 23, 2012

New traffic flow at commercial centre from May 25

REDIRECTED: Revised traffic flow at Medan Jaya Commercial Centre

BINTULU: There will be three revised traffic flow system in Medan Jaya Commercial Centre at Jalan Tun Hussein Onn here effective May 25, said Bintulu Development Authority (BDA) general manager Datu Mohidin Ishak.

He said the two-way traffic system would be changed to one-way involving Medan Jaya Shell petrol station, Farley Mini Market, Medan Jaya Bus Express Terminal, SK Hardware Sdn Bhd, Lembaga Tabung Haji, CIMB Bank, KFC Medan Jaya and other premises nearby.

“This new system will facilitate traffic flow in the area which is experiencing rapid growth, and at the same time allow diagonal parking to be implemented on both sides of the road,” he said.

He told reporters this in a press conference after chairing a meeting between BDA and Medan Jaya Commercial Centre upgrading committee at Wisma Bintulu yesterday.

Mohidin said traffic police officers would be stationed in the area at 6am that day to ensure smooth traffic flow and prevent confusion among road users.

The revised traffic flow in the commercial centre would solve traffic congestion along Jalan Kidurong, Jalan Sultan Iskandar and Jalan Tun Hussein Onn.

“This will create smooth traffic flow for road users driving to Farley, bus terminal and the central area of the commercial centre,” said Mohidin.

The old system, he said, had caused traffic congestion, but this new system would facilitate movement of vehicles in and out of the area.

The revised traffic flow would enhance road user safety all the way from Kidurong and the central town area. Motorists from Sibu had been at risk of accidents before the new divider was put up.

Mohidin advised motorists to get familiarised with the revised traffic flow in the area. They should follow the traffic signs to allow smooth flow of vehicles.

For enquiries, call BDA hotline at 086-332277.

Also present at the press conference were Medan Jaya Commercial Centre upgrading committee chairman Joseph Lee, investigating officer from Bintulu Traffic Police Station, Jeffry Jembol and BDA (Municipal Service) senior manager Awg Ali Awg Amin.

SMS speeds up notice on water supply interruption

GOING FOR EFFICIENCY & SPEED: Chan (standing centre) flanked by Yong (standing left) and Zainab (standing right) and two CSC officers.

BINTULU: Laku management in an effort to improve service to the public is using the Short Message Service (SMS) system to inform consumers of water supply interruption, said its area manager Chan Kuet Shian.

“Consumers are advised to call the Customer Service Counter (CSC) at 086-318160 or come personally, giving their mobile telephone number,” he said at a press conference yesterday.

The particulars needed are the account number, name of consumer (landlord or tenant), mobile phone number and provider, and preferred language of communication – Bahasa Malaysia or English.

Two mobile numbers – the landlord and tenant’s – are allowed per account.

Chan said the consumer could write his mobile number and preferred language at the back of the bill portion to be retained by Laku.

“As of May 11 this year, our CSC has managed to collect new data from 308 consumers.

“Consumers are encouraged to update their personal data if there are any changes, especially their phone contact,” Chan said.

Some 28,000 consumers have been registered with Laku.

He said the SMS system could speed up the issuance of notice to consumers in affected areas during emergencies.

It would be used to notify on water interruption, sudden breakdown, maintenance schedule and other restoration work. There is no charge for the SMS.

In the near future, they will be using SMS to obtain feedback and complaints from consumers.

Chan disclosed that Laku had experienced some 115 million litres per day of water wastage from leakages and billing cycle with less than 20 per cent non-revenue volume.

He said consumers should give them time to identify the source of the leakage and for their contractor to repair it.

Laku CSC (24-hour) can be contacted at 086-318160 and Chan assured the complaints would be recorded in the system.

Among those present at the press conference were its customer relation supervisor Zainab Kipli and customer service officer Yong Bing Man.